Salon Policy

Making an Appointment

All appointments are to be booked online unless you book in advance at your next appointment. My schedule is always available to you online 24/7 and its more convenient for both parties.

If You Are Late or Don’t Show

Please call or text if you are going to be late. There is no late fee however, after 15 minutes and no response your appointment will most likely be cancelled if there is no space to fit you in.

If you “no-show” and didn’t pay a deposit then a $50 fee will be required before the next appointment. If you paid a deposit already and don’t show up for the appointment the deposit is non refundable.

If you have frequent no-shows you will be blocked from future service.

Arriving Early

Please do not arrive more than 5 minutes early for your appointment. There are a lot of nice shops and good places to eat nearby so feel free to come early but I will not be able to serve you earlier than your appointment time. For KIDS DO NOT ARRIVE EARLY and leave them UNATTENDED at the building. The building management does not allow for them to be unsupervised.

Retightening Maintenance

To maintain the best results and keep your Microlocs/Sisterlocks in optimal condition, it is essential to adhere to a regular maintenance schedule. Due to the specialized nature of Microlocs/sisterlocks we recommend scheduling your loc retightening appointments every 4-6 weeks for Sisterlocks and 6-8 weeks for Microlocs.

**Extended Gaps:**

We understand that sometimes life gets busy. If you miss an appointment, we will accommodate you with the understanding that additional time will be needed. For every week missed beyond your regular schedule a fee of $35 will be applied.

**Maximum Gap Policy:**

To ensure we provide the best possible service and maintain the health of your locs, we will not be able to service clients who are more than 8 weeks beyond their last sisterlock appointment and 10 weeks past their last Microloc appointment. If more time than that has passed, please contact us to discuss your options, which may include a consultation to evaluate your hair's condition and necessary steps to restore its health.

**Consistent Scheduling Challenges:**

If you find that you are consistently unable to maintain the recommended Microloc retightening schedule, you might consider transitioning to traditional palm rolled locs with a retwist at the root. This alternative can be easier to manage and still allows you to enjoy the beauty and versatility of locs with a maintenance schedule that might fit your lifestyle better.

We appreciate your understanding and cooperation with this policy. Our goal is to ensure that you receive the best care and that your Microlocs remain healthy and beautiful. If you have any questions or need to schedule an appointment, please feel free to contact us. We look forward to continuing to serve you and help you achieve your hair goals.